Pallet Retrieval Process: Transparent, Efficient & Fair

At Relogistics, we believe that transparency is the foundation of great service. Our pallet retrieval process is designed to ensure accuracy, efficiency, and fair pricing for every customer—whether you operate a single-site facility or manage multiple locations across North America.

From the moment pallets leave your site to when they are graded, repaired, or recycled, our step-by-step process ensures full visibility. Through detailed documentation, consistent grading, and digital tracking with PalTrax®, we provide real-time insights and reporting—so you always know where your pallets stand.

Pallet Pickup & Initial Inspection

How do we retrieve pallets from customers?

An efficient pallet retrieval process ensures timely collection, accurate sorting, and proper tracking, helping businesses optimize inventory and reduce waste. A well-structured system minimizes disruptions and improves overall supply chain efficiency.

Here's an example

One national retailer with 25 e-commerce fulfillment centers struggled with labor shortages, inconsistent sorting, and inefficient tracking while managing pallets internally. By implementing a pallet sorting, removal, and onsite repair program, we improved their logistics performance and saved them $2.7 million in the process.

Sorting & Grading for Fair Pricing

Why does grading matter?

Not all pallets are the same—and that impacts value and pricing. Our transparent grading process ensures you receive fair compensation for your pallets based on their condition:

GMA 48x40 pallets – High demand, minimal repairs required.
Repairable pallets – Can be rebuilt and resold.
Scrap pallets – Repurposed into mulch, boiler fuel, or other byproducts.

Every load is logged with pre-printed grade sheets, ensuring accuracy and consistency across all Relogistics locations. Our customers can see real-time data on what types of pallets they’re generating—giving them insights into their pallet value and waste reduction opportunities.

Digital Tracking with Velocity®

With Velocity®, our customized tracking platform, customers can:

Monitor their pallet inventory in real time.
Track historical trends to optimize their supply chain.
Access service records instantly—whether from last week or five years ago.

Unlike other pallet providers who rely on manual records, our digital-first approach ensures nothing is lost, miscounted, or overlooked. Whether you prefer automated reports or a direct call, we provide the information you need, the way you need it.

🔗 Explore how Relogistics streamlines supply chain solutions here.

Transparent Reporting & Payment

At Relogistics, we believe that clear communication and accurate reporting are essential to building trust with our customers. That’s why we provide:

Consistent processes across all locations – Whether you operate in one region or nationwide, you’ll receive the same high level of service and standardized grading.
Detailed, itemized reporting – So you always know exactly what’s being counted and compensated.
Full visibility into pallet activity – Our customers can access real-time data on pallet recovery, helping them track inventory, optimize costs, and plan more effectively.
Open-door policy – We welcome our partners to visit any of our facilities to see the process firsthand and gain a deeper understanding of their pallet program.

With Relogistics, you’re not just getting a service provider—you’re getting a partner committed to fairness, accuracy, and complete transparency.

Why Transparency Matters

When choosing a supply chain partner, businesses should look for:

Accurate pallet counts – Avoid hidden losses or misreported numbers.
Fair market pricing – Ensure pallets are graded properly and compensated accordingly.
Data-backed decision-making – Use insights from digital reporting to optimize operations.

While smaller, local vendors may offer personalized service, they may lack the scalability, digital tracking, and standardized pricing that Relogistics provides. With us, you get the best of both worlds—local, hands-on service with national support and expertise.

Pallet Retrieval Process: Transparent, Efficient & Fair

The Relogistics Pallet Retrieval Process