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    Privacy Policy

    Effective Date: January 4, 2023

    This Relogistics Services, LLC (“Relogistics,” “us,” “we,” or “our”) Privacy Policy describes our collection, use, and disclosure of your Personal Information, as defined below. This Privacy Policy applies to your use of our website (www.relogistics.com) and online features, and to services we provide offline to consumers and to business-to-business contacts (together, our “Service”).   If you are a California resident and would like more information about your rights under the California Consumer Privacy Act, as amended (the “CCPA”), please visit here. If you are a Relogistics job applicant, please see our California Applicant Privacy Notice. If you are a current or former Relogistics workforce member, please contact us as provided below.

    As used in this Privacy Policy, “Personal Information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include information that is publicly available, de-identified, aggregated, or pseudonymized, or otherwise exempted by law. 

    Unless otherwise noted, the disclosures herein cover our activities in the twelve (12) months preceding the Effective Date, as well as our current practices.

    Collection, Use, and Disclosure of Personal Information 

    Relogistics may collect, use, and disclose your Personal Information for business purposes and consistent with applicable laws as identified below. Where Relogistics discloses Personal Information, such as to our service providers, we do so for the same business purposes described below and where appropriate, require that such parties maintain its confidentiality and maintain appropriate systems and processes to ensure its security and protection.  These examples may vary depending on the nature of your interactions with us.

    Category of Personal Information Business Purposes for Collection, Use, or Disclosure Categories of Recipients to Whom Personal Information is Disclosed for a Business Purpose
    Identifiers, such as name, title, alias, postal address, phone number, email address, unique personal identifier, online identifier, IP address, mobile device identifiers

    To provide and maintain our Service, including to monitor the usage of our Service;

    To process your orders and any returns/refunds;

    To maintain your accounts with us;

    To communicate with you, including about our products, updates to our terms and policies, and to obtain your feedback;

    To recognize you when you use our Service;

    To show you relevant ads while you browse the internet or use social media;

    Auditing, research and analysis, to maintain and improve the Service, and for any other internal business purposes; and 

    To detect and prevent fraud against you and/or us.

    Data analytics providers;

    Payment processors;

    Shipping and logistics providers;

    Service providers who help us to place relevant advertisements;

    Security providers;

    Information technology vendors;

    Professional advisors;

    External auditors; and

    Service providers.

    Personal Information Described in Cal. Civ. Code § 1798.80(e), including name, signature, address, telephone number, driver’s license or state identification card number, payment information, or other financial information

    Some Personal Information included in this category may overlap with other categories

    To provide and maintain our Service, including to monitor the usage of our Service;

    To process your orders and any returns/refunds;

    To maintain your accounts with us;

    To communicate with you, including about our products, updates to our terms and policies, and to obtain your feedback;

    To send you marketing materials and advertisements;

    To recognize you when you use our Service;

    To show you relevant ads while you browse the internet or use social media;

    Auditing, research and analysis, to maintain and improve the Service, and for any other internal business purposes; and 

    To detect and prevent fraud against you and/or us.

    Data analytics providers;

    Payment processors;

    Shipping and logistics providers;

    Service providers who help us to place relevant advertisements;

    Security providers;

    Information technology vendors;

    Professional advisors;

    External auditors; and

    Service providers.

    Internet or Other Electronic Network Activity Information, including browser type and language, operating system, internet or mobile network provider, website access time, duration of visit, referring website address, browsing and search history on our websites, webpages viewed immediately before and after our websites, information related to your interactions with our websites, emails, online chat, and advertisements

    To provide and maintain our Service, including to monitor the usage of our Service;

    To facilitate, manage, personalize, and improve your website experience;

    To provide you with appropriate products and recommendations;

    To show you relevant ads while you browse the internet or use social media;

    To improve the Service, and our products, marketing and advertising;

    Auditing, research and analysis, to maintain and improve the Service, and for any other internal business purposes; and

    To detect and prevent fraud against you and/or us.

    Data analytics providers;

    Payment processors;

    Shipping and logistics providers;

    Service providers who help us to place relevant advertisements;

    Security providers;

    Information technology vendors;

    Professional advisors;

    External auditors; and 

    Service providers

    Geolocation Data, including your physical location based on information you provide directly or inferred from your IP address

    To allow you to participate in the features we offer on the Service, including to display the closest Relogistics locations to you.

    Data analytics providers;

    Information technology vendors;

    Professional advisors;

    External auditors; and

    Service providers.

    Sensory information, including consumer voicemails

    To provide you with customer service; and

    To improve our products and the Service.

    Information technology vendors; and

    Service providers.

    Personal Information that does not fit directly within one of the categories defined by the CCPA, including the contents of communications you send to us by phone, email, text, online chat, etc.

    To communicate with you about our products and services, your orders, updates to our terms and policies, and to obtain your feedback;

    To provide customer service and support;

    To process returns and refunds;

    To improve our website, products, and marketing; and

    To detect and prevent fraud against you and/or us.

    Data analytics providers;

    Payment processors;

    Shipping and logistics providers;

    Service providers who help us to place relevant advertisements;

    Security providers;

    Information technology vendors;

    Professional advisors;

    External auditors; and

    Service providers

    In addition, we may receive and collect additional categories or examples of information from you that you may provide on a voluntary basis which we would not otherwise request or collect.  For example, information you provide to us in communications.

    Disclosure of Your Personal Information

    We may disclose each of the categories of Personal Information identified above to the respectively identified categories of recipients for operational or business purposes consistent with the purposes for collection or use designated, as is reasonably necessary and proportionate to achieve those purposes, or for another purpose that is compatible with the context in which the personal information was collected, including, but not limited to:

    • Auditing our ads;
    • Helping to ensure security and integrity of your Personal Information;
    • Debugging, repairing, and improving functionality;
    • Short-term, transient use;
    • Performing services on our behalf;
    • Internal research for technological development; and
    • Verifying the quality and/or safety of our devices.

    In addition to the other purposes for collection, use, and disclosure of Personal Information described in this Privacy Policy, we may collect, use, and disclose Personal Information as required by law, regulation or court order; to respond to governmental and/or law enforcement requests; to identify, contact or bring legal action against someone who may be causing injury to or interfering with our or others’ rights or property; to support any actual or threatened claim, defense or declaration in a case or before any jurisdictional and/or administrative authority, arbitration or mediation panel; or in connection with disciplinary actions/investigations. Likewise, we may use and disclose Personal Information to other parties in connection with the sale, assignment, merger, reorganization, or other transfer.

    Sources of Personal Information 

    We may collect your Personal Information from the following sources:

    • Directly from you. For example, when you provide us information online, through electronic forms, over the phone, or through paper documents.
    • Automatically through our websites. For example, via cookies and other tracking technologies. 
    • From our service providers, vendors and suppliers, or other individuals and businesses.
    • From other external sources, such as data providers. 
    • From public sources of data, such as government databases. 

    We may also collect publicly available information about you, including information that is lawfully made available to the general public from federal, state, or local government records.

    Retention of Your Personal Information

    We generally maintain Personal Information according to our retention obligations and policies, operational business purposes, and other legal and regulatory requirements. For example, the Personal Information you provide may be retained and used to process future orders. We discard this Personal Information when reasonably practicable. 

    We keep the categories of Personal Information described above for as long as is necessary for the purposes described in this Notice or otherwise authorized by law. This generally means holding the information for as long as one of the following apply:

    • Your Personal Information is reasonably necessary to manage our operations, to manage your relationship with us, or to satisfy another purpose for which we collected the information;
    • Your Personal Information is reasonably necessary to carry out a disclosed purpose that is reasonably compatible with the context in which it was collected;
    • Your Personal Information is reasonably required to protect or defend our rights or property (which will generally relate to applicable laws that limit actions in a particular case); or
    • We are otherwise required or permitted to keep your Personal Information by applicable laws or regulations.

    Where Personal Information is used for more than one purpose, we will retain it until the purpose with the latest period expires. For more information about our retention policies, please contact us using the contact details below.

    Security of Your Personal Information

    We use appropriate administrative, technical, physical, and organizational measures to protect the Personal Information we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Information. This includes managerial measures, including establishment and implementation of internal management plan and periodic training for employees; technical measures, including controlling access rights to personal information processing systems and encryption of important data; and physical measures, including external security and management of system servers. While we implement security measures designed to be appropriate to the relevant risks, please note no data transmission over the internet or any wireless network can be guaranteed as being 100% secure. 

    Cookies and Tracking Technologies

    We may use tracking technologies, such as cookies, including tracking technologies managed by vendors or external parties. 

    Tracking technologies can generally be categorized as follows:

    • Necessary or essential. These tracking technologies are used for core functionality, for example for security and to enforce your privacy preferences. Without these cookies, some functionality on our website will fail. 
    • Functional or analytics. These tracking technologies help to improve our website by allowing us to understand how the website is used and how it performs. We may also use location-aware technologies to locate you, including as determined by your IP address, for purposes such as verifying your location and delivering or restricting content based on your location.
    • Advertising. These tracking technologies help personalize ads that are shown to you on our website, as well as on other parties’ online services. If enabled, these tracking technologies will allow other parties to engage in advertising based on your use of online services across platforms and over time. 

    We may combine tracking technology information with other personal information about you. We or external parties, on our behalf and pursuant to contract, may collect personal information about your online activities over time and across different online services when you use our website. 

    We may use Google Analytics or other providers for analytics services. We may also implement Google Analytics Advertising Features such as remarketing with analytics and interest-based ads. We may use first-party cookies or other first-party identifiers as well as third-party cookies or other third-party identifiers to, e.g., deliver advertisements, measure your interests, and/or personalize content. For more information on how Google Analytics uses data collected through our Services, visit http://www.google.com/policies/privacy/partners. To opt out of Google Analytics cookies, visit https://tools.google.com/dlpage/gaoptout or download the Google Analytics Opt-Out Browser Add-On.

    You may also opt out of certain tracking technologies by visiting the opt out services by the Digital Advertising Alliance. You can also visit Ad Choices (US). Opting out through these services out does not mean you will no longer receive advertising from us, or when you use the internet. 

    Depending on your device settings, you may also opt out of certain interest-based advertising through your device’s "Limit Ad Tracking" or equivalent feature. Refer to your device for more information on what this opt out affects. For instance, you can adjust or reset the advertising identifiers on your mobile device in the device settings. iOS users can visit Settings > Privacy > Advertising > Reset Advertising Identifier. Android users can visit Google settings > Ads > Reset advertising ID. 

    You can set your browser to refuse cookies from websites, but if you do so, you may not be able to access or use portions of our website, and certain offerings on our website may not function as intended or as well. 

    We are not responsible for opt-out processes provided by external parties. 

    Email Marketing

    We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

    We may use email marketing service providers to manage and send emails to you.

    California Privacy Rights Notice

    The following California Privacy Notice (“Notice”) is provided pursuant to the California Consumer Privacy Act, as amended (the “CCPA”), and applies to Relogistics’ website and online features, as well as the offline collection of Personal Information relating to Relogistics’ Service. For more information on how we collect, use, and disclose your Personal Information, please review the “Collection, Use, and Disclosure of Personal Information” section above. For more information on how long we retain your Personal Information, please review the “Retention of Your Personal Information” section above.

    Relogistics does not sell your Personal Information or share your Personal Information for cross-context behavioral advertising.

    1. Submitting a Request Related to Your California Privacy Rights

    California residents have certain rights relating to their Personal Information as described below. Please note that when submitting a request, you may be asked to provide information to verify your identity before action is taken. You may designate an authorized agent to make the requests below on your behalf. An authorized agent must submit proof to us that he or she has been authorized by you to act on your behalf, and you will still need to verify your identity directly with us before we can process the request. 

    To submit a privacy request, please contact us here or call (713) 554-2390.

    Right to Know. You have the right to know what Personal Information we have collected about you, which includes: 

    1. The categories of Personal Information we have collected about you, including: 
      1. The categories of sources from which the Personal Information was collected;
      2. Our business purposes for collecting or disclosing Personal Information;
      3. The categories of recipients to which we disclose Personal Information;
      4. The categories of Personal Information that we disclosed for a business purpose, and for each category identified, the categories of recipients to which we disclosed that particular category of Personal Information;
    2. The specific pieces of Personal Information we have collected about you.

    Right to Delete Your Personal Information. You have the right to request that we delete Personal Information we collected from you, subject to certain exceptions. 

    Right to Correct Inaccurate Information. If you believe that Personal Information we maintain about you is inaccurate, you have the right to request that we correct that information.

    Right to Opt Out of Sales and Sharing of Personal Information. We do not sell your Personal Information or share your Personal Information for cross-context behavioral advertising. 

    Right to Limit Use and Disclosure of Sensitive Personal Information. We do not use or disclose Sensitive Personal Information for purposes to which the right to limit use and disclosure applies under the CCPA. 

    Right to Non-Discrimination for the Exercise of Your Privacy Rights. If you choose to exercise any of the privacy rights described above, we will not discriminate against you.

    2. Third-Party Marketing

    We do not share Personal Information as defined by California Civil Code § 1798.83 (“Shine the Light” law) with third parties for their own direct marketing purposes. Californians may request information about our compliance with this law by visiting our contact form here or by sending a letter to us at Relogistics Services, LLC 11740 Katy Freeway, Energy Tower III Suite 1200 Houston, Texas 77079. 

    Links to Other Websites

    Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

    We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

    Changes to this Privacy Policy

    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

    You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

    Contact Us

    If you have any questions about this Privacy Policy, you can contact us here:

    Relogistics Services, LLC

    11740 Katy Freeway, Energy Tower III Suite 1200

    Houston, Texas 77079

    (713) 554-2390